Firmware update - ParksTool Midi Controller

We make it easy for you to keep your device up-to-date by allowing you to update the firmware on your own. To update your dial, simply download the relevant firmware files and execute the 'uploader_windows.bat' file on a Windows machine or the 'uploader_mac' file on a Mac machine. 

However, it's important to note that updating the firmware may result in the loss of your device's configuration settings, so you may need to re-configure the firmware after completing the update process. We recommend taking note of your device's configuration settings before initiating the firmware update to ensure that you can easily restore them if needed

How to update firmware?

 

Step 1. Download the firmware file

Firmware download link
You might need access. please send us message.

Naming convention

Just a quick note: the firmware files required for updating your device may vary depending on the type of device you have. To ensure that you download the correct firmware files, please follow this naming convention:

  • 'P' potentiometers,
  • 'E' encoders,
  • 'K' keys.

For example, if your device has 16 potentiometers and 4 keys, the product name will start with 16P4K-. If you have any questions or concerns, please don't hesitate to reach out to us and we'll be happy to help.

 

 

 

Step 2. Connect the device with USB cable

Step 3. Unzip and execute updater

For windows

 

For Mac

download file and unzip it

You will see there's another zip file. please unzip that as well

 

 inside the zip file, there's "uploader_mac"

 

right click on that file and open with Terminal

 


click open

example of successful update

 

IMPORTANT! reconfiguration needed!

You need to re-configure the device after you update the firmware.

Troubleshooting

Q. Device is not responding

Before you start using any USB-based functions with your device, it's important to check the USB cable you're using. Please note that some USB cables may only be intended for charging purposes and may not be compatible with other device functions. If you try to use a charge-only cable for device functions other than charging, it may not work properly. To ensure that your device functions correctly, we advise you to carefully examine your USB cable before initiating any USB-based functions.

Also, USB C to C is not working with the device. Please use USB A to C or A to micro.

You need to find proper firmware file name based on your device name. All the device has device version information in the device (As of June.2023). If you purchased the device before that, please check how to find your device number. Please send me a mail to contact@parkstoo.com if you don't know what to download.

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